We firmly believe in helping our customers as far as possible, and therefore have a liberal cancellation policy.
If unfortunately you have to cancel an order, please contact our customer care at firstname.lastname@example.org. If you cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been produced and handed over to the delivery agent), we will not be in a position to address any cancellation requests.
Refunds will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
RESOLUTION OF CONCERNS
Please email any concern to email@example.com
If the concern is regarding the taste/quality/ingredients of the food product, we will make suitable efforts to help resolve the complaint.
If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at firstname.lastname@example.org mentioning your Order ID within 24 hours of accepting the package. We will request you for the pictures of the shipment and individual pictures of the boxes and the courier partner within 48 hours of shipment delivery. If the claim is genuine as found by us, we will initiate replacement or refund for the same.